Civil Service of Gyeonggi Province Selected as the Best Institution for 2 Consecutive Years

Gyeonggi Province listens! and handle civil complaints sincerely. Interaction is getting easier with Kakao talk consultation service opened for all

Gyeonggi Province announced that it was recently selected as the best institution in the 2020 Comprehensive Evaluation of Civil Service co-hosted by the Ministry of Public Administration and Security and the Anti-Corruption and Civil Rights Commission.

The evaluation was conducted at 304 institutions of all levels nationwide, including central, municipal and provincial offices, metropolitan and provincial governments, in three areas (civil affairs administrative management, civil affairs administrative activities, and civil service performance) and five categories (civil service system & strategy, civil service operations, processing e-people service, handling civil complaints, and civil service satisfaction).

Gyeonggi Province has achieved the best performance among local governments by receiving an A rating in the 2020 evaluation, and was honored as the first metropolitan government to be selected as the best institution for two consecutive years.

In this evaluation, Gyeonggi Province received high marks for its continuous efforts to improve civil services such as systematic management of civil affairs manual, additional answers to civil complaints, monthly comprehensive civil affairs analysis report, special civil service response team to create a safe working environment for public officials for civil affairs, implementing guidelines for the call center operation to protect counselors, and periodic inspections on the effectiveness of handling civil petitions for grievance.

In particular, it received high evaluation for its faithful reporting on the status of civil complaints to the governor with a monthly report of comprehensive analysis of civil complaints to the provincial governor delving into problems based on data analysis besides the simple statistics, as well as the follow-up assessments on action results.

Additionally, Gyeonggi Province received high scores in the categories of processing e-people service and handling civil complaints for its systematic management of civil complaints, such as adjusting the divisional acts of shifting the responsibilities, so-called "civil complaints ping pong," prior notice of the civil service period, encouraging additional answers to complaints of dissatisfaction, and quarterly check up of handling civil petition for grievance.

Oh Tae-seok, Director of the Provincial Government's Autonomous Administrative Affairs, shared that such accomplishment is,“a result of continuous efforts to improve civil service.” He added that they will “continue to make efforts to provide civil service understanding the provincial residents’ minds.”

Meanwhile, the Ministry of Public Administration and Security and the Anti-Corruption and Civil Rights Commission will award financial incentives such as special grants and government prizes to the selected institutions in February.

KakaoTalk Civil Service Consultations

Starting January 4th, Gyeonggi-do will launch a Kakao Talk consultation service that also provides various phone services handling civil complaints at the 120 Gyeonggi-do Call Center. This allows you to ask questions anytime anywhere in the online chat to receive answers from a professional. You can also consult through various texts and images that cannot be expressed by voice. You can report public transportation inconvenience, illegal parking, and animal carcasses directly through KakaoTalk.

The provincial government has provided pilot services since October last year and conducted a total of 1,928 consultations (36 cases per day on average) as of December 18th, 2020.

Gyeonggi-do’s KakaoTalk service is available immediately when you add the 'Gyeonggi-do' KakaoTalk channel. Type in "Gyeonggi-do" in the search box on the friend list screen and add the channel. When you click the button for a channel subscription, you will receive promotional materials on the main policies, the latest policies of Gyeonggi-do, and the latest data.

A provincial official not only expects the KakaoTalk counseling service, “to make things easier for provincial residents to utilize the call center," but also the increase in satisfaction level of civil complaints as they can, “quickly and accurately respond to various texts and images that cannot be expressed by voice."

Gyeonggi-do offers a Kakao Talk consultation service for provincial residents
ⓒGyeonggi Province